Frequently Asked Questions

At Nauvar, our goal is to provide a seamless and transparent shopping experience. Below are answers to the most common questions from our customers.

If you need additional assistance, our support team is always available.

When will my order arrive?

Orders are processed within 1–3 business days (Monday–Friday).

After processing, delivery typically takes 3–6 business days.

Estimated total delivery time: 4–9 business days.

Please note that delivery times may vary slightly during holidays or peak seasons.

Where are orders shipped from?

Orders are fulfilled through our international logistics partners based on product availability and destination. This allows us to maintain consistent quality control and reliable delivery times for customers in the United States.

What if my package hasn’t arrived?

If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking information.

While delays are uncommon, they may occasionally occur due to carrier issues, weather conditions, or incomplete shipping details. Our team will promptly assist you in resolving the matter.

Can I cancel my order?

Orders may be canceled within 4 hours of purchase, provided they have not yet entered processing.

Once processing has begun or the order has shipped, cancellations are no longer possible. However, you may request a return in accordance with our Returns Policy.

How do I start a return or exchange?

To initiate a return or exchange, please contact our support team.

Customers may use their own shipping label or request one from us. If a return label is provided by Nauvar, the cost will be deducted from the refund amount.

Once the returned item is received and inspected, refunds or exchanges will be processed promptly.

Still need assistance?

Phone: + 1 347 9196645

Email: contact@nauvar.com

Customer Support Hours (US Eastern Time): Mon – Friday: 9am – 5pm (EST)